1

Overflow Networks: Approximations and Implications to Call Center Outsourcing

Gurvich, Itai, Perry, Ohad
Journal:
Operations Research
Year:
2012
Language:
english
File:
PDF, 294 KB
english, 2012
2

A Fluid Approximation for Service Systems Responding to Unexpected Overloads

Perry, Ohad, Whitt, Ward
Journal:
Operations Research
Year:
2011
Language:
english
File:
PDF, 496 KB
english, 2011
3

A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending

Pang, Guodong, Perry, Ohad
Journal:
Management Science
Year:
2015
Language:
english
File:
PDF, 3.56 MB
english, 2015
4

Responding to Unexpected Overloads in Large-Scale Service Systems

Perry, Ohad, Whitt, Ward
Journal:
Management Science
Year:
2009
Language:
english
File:
PDF, 350 KB
english, 2009
5

Service System with Dependent Service and Patience Times

Wu, Chenguang (Allen), Bassamboo, Achal, Perry, Ohad
Journal:
Management Science
Year:
2018
Language:
english
File:
PDF, 719 KB
english, 2018
6

Diffusion approximation for an overloaded X model via a stochastic averaging principle

Ohad Perry, Ward Whitt
Journal:
Queueing Systems
Year:
2014
Language:
english
File:
PDF, 566 KB
english, 2014
8

A Fluid Limit for an Overloaded X Model via a Stochastic Averaging Principle

Perry, Ohad, Whitt, Ward
Journal:
Mathematics of Operations Research
Year:
2013
Language:
english
File:
PDF, 700 KB
english, 2013
9

Achieving Rapid Recovery in an Overload Control for Large-Scale Service Systems

Perry, Ohad, Whitt, Ward
Journal:
INFORMS Journal on Computing
Year:
2015
Language:
english
File:
PDF, 371 KB
english, 2015
11

An ODE for an Overloaded X Model Involving a Stochastic Averaging Principle

Perry, Ohad, Whitt, Ward
Journal:
Stochastic Systems
Year:
2011
Language:
english
File:
PDF, 654 KB
english, 2011
12

On the instability of matching queues

Moyal, Pascal, Perry, Ohad
Journal:
The Annals of Applied Probability
Year:
2017
Language:
english
File:
PDF, 442 KB
english, 2017
13

Chattering and Congestion Collapse in an Overload Switching Control

Perry, Ohad, Whitt, Ward
Journal:
Stochastic Systems
Year:
2016
Language:
english
File:
PDF, 778 KB
english, 2016